Introducing your therapists: Help users choose the right specialist

3 ways to give users confidence

01. Make provider discovery seamless with a dedicated section

Ensure your platform includes a clearly defined area for therapists or providers.

A dedicated section, organized with filters for specialties, availability, languages spoken, and more, makes it easy for users to find the right fit. This isn’t just about functionality, it’s about creating an intuitive user experience.

A well-structured therapist block reassures users that your platform is professional, organized, and patient-focused.

02. Highlight professional standards and credentials

Trust starts with transparency, and your users want to feel they’re entrusting their health to real professionals.

For every provider, prominently display credentials such as licenses, certifications, specialties, and years of experience. Include concise but meaningful information that demonstrates your doctors adhere to industry standards.

By making this information easily accessible, you reduce users’ hesitation and build trust in your services.

03. Use video introductions to build a connection

A picture may be worth a thousand words, but in telehealth, a short video introduction can be even more impactful.

Encourage providers to create brief videos sharing their background, specialties, and approach to care.

Video profiles give patients a sense of who their potential provider is beyond the static text and photos. This personal touch can make all the difference in helping users feel comfortable and confident before their first consultation.